Securus Technologies, Making the Grade in All Areas

In a recent acquisition, GovPayNet has been purchased by Securus Technologies. GovPayNet is a company that’s been in business for over 20 years and specializes in payment processing for many government entities, including the justice system. Being interconnected, Securus Technologies and its newly acquired company are aiming to bring technology at a much faster rate than ever before. Securus Technologies is best known for its wide variety of services in correctional facility management. Consumers know it best as being the telecommunications provider to over 1.2 million inmates nationwide, and providing other services such as video visitation, voicemail and messaging services. On the other end of the spectrum, Securus provides management software, monitoring, and several other services to facilities.


Another example is the recent acquisition of JPay by Securus Technologies. The companies merged for similar efforts, to advance technology quicker. Wireless containment systems and tablets for inmates to use while incarcerated are just a couple examples of the mutually beneficial relationship. Internal and external customers of Securus Technologies have also praised the monitoring services for making the facilities a safer and more secure place for everyone involved. Although already on board, it’s still to be determined the exact benefit GovPayNet will provide, however, the services are also financial in nature, so they’ll most likely help to advance technology while keeping costs reasonable, following JPay’s lead.


Securus Technologies has also been accredited by the Better Business Bureau. Scoring the highest rating of an “A+,” the company has also received praise from its external customers. Customer satisfaction scores are at over 95 percent, which is an accomplishment for any company of this size. The company has also been able to provide one-call resolution of customer service issues to nearly all consumers. It’s clear to see that Securus Technologies is moving ahead in all areas, and making a great impression as well.


Securus Technologies: Providing Communication Services to Prisons

Securus Technologies is an American telecommunications company providing communication services to correctional facilities. They are recognized as one of the top telecommunications company in the United States, and they focus their business serving hundreds of thousands of inmates. Based in Dallas, Texas, the company is responsible for developing a variety of technological devices which are being used by the prisoners to contact their loved ones outside. The company was founded in 1986, and every year, the number of correctional facilities that they serve also increases. Today, around 2,600 correctional facilities across the United States and Canada are enjoying their services.


The company is proud of the products that they are selling. It includes a fast video calling technology that they have patented. This technology is viewed by the jail authorities as a better alternative to face to face visits, but it is still being debated if video calling should replace live talks. Securus Technologies is also serious in protecting their products, and it is reported that the company has spent $600 million to protect their patents and inventions. According to the Richard Smith, the present CEO of the company, Securus Technologies will keep on developing new products that will help inmates and their families outside to communicate with each other. Securus Technologies developed a kiosk and placed them inside the prison for the inmates to use. This kiosk has several features, including video call, voice call, and voice mail. Reception from the inmates is positive, stating that the technology has tremendous speed. Securus Technologies welcomed the remarks, and promised the prisoners that they will be producing more exciting products in the future.


Securus Technologies require the families of the inmates to open an account before they can use the features offered by the company, and after they opened their accounts, they would have to put some credits in order to make a call.


Securus Technologies and How It is Transforming the Lives of Inmates

Securus Technologies has over the past years played a huge role in improving the lives of prisoners through their excellent wireless communication services. The firm has its headquarters in Dallas, Texas and serves a large number of correctional units, law enforcement units, among many other individuals. Securus technologies help more than one million detainees in North America and look forward to improving its facilities in the coming years. The firm is always dedicated to offering its customers with the best services, and the company’s management team has tried their best to ensure that it introduces new facilities in the market to successfully address the various needs of their customers as well as improve the state of security in the correctional units.

In addition to that, Securus Technologies also works together in collaboration with the public to ensure their safety. The firm has provided a vast number of customer care lines as well as emails through which people can quickly raise concerns regarding the security situation in the areas that they reside. The firm’s fast response to the emails and calls they receive regarding such issues has profoundly contributed to its success as well as the accomplishment of its goals.

Securus Technologies offers its team of employees with a conducive working environment and provides them with incentives to motivate them to keep providing the best services to people. The firm’s high commitment towards providing its team of employees with the best services has seen it maintain a significant number of them and this saw the company grow and establish its operations in many areas. The firm’s high reliance on technology has also seen it adequately address the issues raised by most inmates and looks forward to bringing more innovations to facilitate their operations. With the wireless devices that the firm provides, law enforcers can now effectively keep an eye at the daily operations of inmates.

Securus Revolutionizes Corrections Solutions With New Software

Securus Technologies has created a new software that will help criminal investigators stop crime in its tracks before it occurs. It is called Investigator Pro 4.0. It has the power to pick out voice samples from phone calls made within the prison system and when it analyzes those calls it can match samples across the entire database. That means if a given person calls prison inmates from the outside on a regular basis the software will recognize their voice and instantly pull up all phone calls made by that person. It could hypothetically pull up a dozen phone calls with the same matching voice over a period of months. This revolutionizes how criminal investigators can use correctional facility phone calls do get their jobs done easier.


Securus Technologies is the nation’s number one offerer of services in the civil and criminal justice arena. It also provides technology and solutions for public safety, monitoring, investigation, and corrections. Securus Technologies is at the cutting edge of technology and it is always developing innovative software like the Investigator Pro 4.0 to stay ahead of the pack.


One of the best ways that Investigator Pro 4.0 can be put to use is to help in investigating gang activity. Many gang members within prison still communicate with gang members outside of prison. For this communication, they must all use the prison phone system. Many prisons also have an underground economy that deals in illegal items that are used to commit further crimes by inmates already on the inside. When criminal investigators have access to data from the Investigator Pro 4.0 they will have an easier time shutting this crime down. It can also help identify members of gangs who are not yet known to investigators by showing identifying all inmates called by a given voice sample that has been searched.

Securus Video Visitation – Homework from Securus Technologies on Vimeo.

Innovative Technology Application Lowers Costs Needed for Paperwork

In order to be effective in handling inmate concerns and grievances it is important for guards to provide and collect the necessary forms so administration can read, file, and then have a situation addressed by the guards. The long time it takes for this to happen take time away from guarding inmates and requires a great deal of money due to the necessity of constant changing, printing, and copying of forms. Due to the large amount of paperwork for administrative workers to sort through this tiresome process takes time and money away from more important uses which I feel could be used for something important. Read more about Securus on Linkedin. However, Securus Technologies has paved the way to reduce the costs needed for paperwork by having the forms on ConnectUs where any inmate can use them and even make changes to the form depending on their needs. Securus is modernizing correctional facilities with new technology reducing time and money needed for paperwork by having forms submitted electronically. By submitting forms electronically it reduces the time needed to change, print, provide, collect, and file forms. It also saves money needed to do this which in turn allows for the money to be put to better use, like the hiring of more qualified staff to supervise and protect detainees from possible harm and addressing concerns in a timely manner.